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The color and appearance of materials may differ from the actual item depending on your monitor. We aim to be as faithful to the original item as possible, so we ask for your understanding in advance.

* Rate includes service charge.

Product	Weight
Package	Paper bag : About 60g Cardboard box : 300-700g
Blouse	200-300g
Pullover	About 200g
Dress	500-700g
Jumper skirt	400-900g
Skirt	300-500g
Cardigan, bolero	150-200g
Coat	1260g
Socks	80g
Shoes	710g
Boots	1330g
Bag	400-800g
Headdress	40g
Bonnet	120g
Hat	150g
Brass accessory	60g
Parasol	300g

Because of size, umbrellas are shipped separately from other goods in a special box.

We do not accept cancellations once your order partially nor tottally after it is complete so please make your orders with due care. Please remember that we may not cancel your reservations soon after you send one even before sending you an invoice.

If you become a problematic customer by canceling or refusing to pay, please know that you cannot be allowed to order from our online shop in the future.

Due to the fact that we have many stores and shared stock, we do not have a set amount of each item in our inventory. Because of this, there are times when an item may be mistakenly shown as available online but is actually sold out. So please wait for your Paypal invoice to make sure the item is available.
The homepage of our website has current information about the status of our inventory as well.

After we receive payment, we collect all of the items from our stock and then send out the order. If reserved items are included in the order, we wait until all of the items are available before we ship.
Orders will be shipped within 2 weeks of receiving payment.

We use EMS (Express Mail Service) to ship orders.

We aim to send out orders in the shortest amount of time possible, but due to the way our inventory is set up, there may be cases when it takes us longer than expected to complete your order. We also can not speed up your order or move you to the head of the line. We appreciate your understanding in advance.

When we do not have a requested item in the online sales stockroom, we request it to be sent to our office from our retail stores unless we could find it. In such cases it may take a few days to a week to reach our office so we may not be able to send it out immediately. If you need an item by a specific date, you may contact us and we can tell you when we expect to ship it.

We accept payment by PayPal sent in Japanese Yen. A PayPal account is required to order.

The total amount of money is the "merchandise price" plus "delivery fee". You will get a payment request about the amount you have to pay for your order. Please do so within a week.

We recommend you to pay for transport insurance and we will automatically add it to your total. Innocent World is not responsible for any damage happening during shipping.
  > Premium

International customers may be charged import tax. All additional charges for customs clearing must be paid by the customer. Please contact your customs office for further information.

The Japanese Postal Service requests that we list the correct value of the items for customs declarations. We are not able to mark down items for tax reasons.

In cases where you receive the wrong merchandise or damaged items make sure to contact us within one week of receiving your package. We do not accept returns or exchanges if the item does not fit or if you do not like the color. We cannot accept returns or exchanges by mistakes in ordering after shipping out, either. so please take due care when ordering.

Make sure to contact our office within one week of receiving your package. We will notify you about the procedure to return or exchange the item.

Shipping Address
Online Sales Section, Innocent World, NPC Building Honmachi 5th Floor,
2-1-2 Kitakyuhojimachi, Chuo-ku, Osaka, JAPAN 541-0057

Phone：06-4705-5058

※Please be sure to include your name, address and phone number.

When you complete an order, you should receive an automatic response, usually within 5-10 minutes. If not, it may be one of the following issues:

• The mail could be in your spam folder
  Depending on the mail filter, emails from Innocent World can end up in your spam folder and never reach your inbox. Make sure to check your spam folder, deleted mail folder or any other related place it could be.
  
• Mail from Innocent World does not have permission to be received
  If you are heavily filtering your mails, make sure to grant permission for our domain name, “@innocent-w.jp”.
  
• The automatic mail did not go through due to a system error (but the order went through)
• The order did not go through correctly due to a system error (and the order did not make it through to Innocent Word)
  Once we receive your order, we will send a confirmation email within 3 working days. If 3 days pass and you haven’t received anything, there is a possibility that something has gone wrong with your order so please contact us. We apologize for the inconvenience.

We send a reply mail to all orders or other correspondence within 3 working days. At sale times or around holidays when we are especially busy, sometimes it can take 2 or more working days to respond. Please be sure to refer to the calendar on our homepage to see when holidays will be (marked in red).

If you haven’t received an order confirmation email within 3 working days, it may be due to one of the following issues:

• The mail could be in your spam folder
  Depending on the mail filter, emails from Innocent World can end up in your spam folder and never reach your inbox. Make sure to check your spam folder, deleted mail folder or any other related place it could be.
  
• Mail from Innocent World does not have permission to be received
  If you are heavily filtering your mails, make sure to grant permission for our domain name, “@innocent-w.jp”.
  
• You are using Yahoo!Mail
  We have been having problems with failed email delivery to customers with Yahoo! Mail accounts. The mail doesn’t go to the spam folder; it just disappears on its own. If at all possible, we ask that you please use a different mail service for your orders and inquiries.
  

In cases where you do not receive an expected mail from us, please contact us with the mail form accessible at the “Contact Us” section of our website, phone, or fax. If you use the mail form, be sure to use another email address to avoid further email problems.

TEL：06-4705-5058（Weekdays 10am～6pm）
FAX：06-4705-5054
“Contact Us form”

It really depends on the state of our inventory and whether we have to request items to be sent from our store locations. In general, we ship within between 3 days and 2 weeks of receiving your order.

Once we have shipped your package, we wil email you with your tracking number and a link to the EMS tracking website to you can check its progress.

Unfortunately, we are not able to comply with these requests for legal and tax reasons, so we ask for your understanding in advance.

Innocent World uses several models so we cannot make generalizations about their height.s For a question about a specific model, we ask you to please contact us by email.

Yes, we can do that. Please make your order using the Order Form for Overseas Customers instead of the shopping cart.
Please refer to the information below about shipping costs:
Purchases of \10,500 (including tax): free (Hokkaido, Okinawa and outer islands must have purchases of \21,000 [including tax] for free shipping)
Purchases under \10,500 (including tax): flat rate of \630 (Hokkaido, Okinawa and outer islands with purchases under \21,000 [including tax] pay a flat rate of \1,400)

No, we are not recruiting for any models now.
If you want to be our model, please contact us through your agency.

The sizes listed on our website correspond to the following list.

Size reference (Japanese sizes): S → 5～7　M → 7～11　L → 11～13
　 ※ Depending on the item, the sizes might be slightly smaller or larger.

The measurements listed are of the actual garment so we recommend 4-5cm of room for the best fit, especially for blouses.