Dates listed in pink are when the online sales office is closed. We will not be able to respond to emails or send items out on those days so we ask for your understanding.

TEL.06-6251-6133
FAX.06-6251-6132
Open.10:00a.m.-18:00p.m.

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Order policy

Company Innocent World, Inc.
Representative Yumi Fujiwara
Address NPC bldg. Honmachi 5th Floor, 2-1-2 Kitakyuhoji-cho, Chuo-ku, Osaka 541-0057, JAPAN
E-Mail info@innocent-w.jp
URL http://innocent-w.jp/
Payment Methods PayPal(Japanese Yen)
Payment Terms Within a week from receiving a confirmation email
Charges other than
Merchandise Price

Charges of shipping

Shipping Method EMS(Shipping rate)
Shipment Time Within 2 weeks after your payment is completed.
※We will ship your order after it has arrived.
Return/Exchange Please contact us first by email within a week if you would like to return or exchange the shipment: info-e@innocent-w.jp.
These are the conditions for return or exchange of merchandise:
-quality complain (stain, hole, scratch)
-the shipment is different from your order
You can only return or exchange new and not worn merchandise.

We cannot accept the return or exchange of your merchandise if:
-you don't like the color or the size does not fit you.
-Merchandise on sale is excluded from return or exchange.

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