Dates listed in pink are when the online sales office is closed. We will not be able to respond to emails or send items out on those days so we ask for your understanding.
TEL.06-6556-7335
FAX.06-6556-9477
Open.10:00a.m.-18:00p.m.
Shopping guide
About this site
Ordering
- 2-1 Before ordering
- 2-2 Ways to order
- 2-3 Shipping information
- 2-4 Cancelling after your order has been proceeded
- 2-5 Our inventory system
Your package
Payment
Returns and exchanges
FAQ(Frequently Asked Questions)
- 6-1 I haven't received a response to my email.
- 6-2 I haven't received an order confirmation mail.
- 6-3 When will my package arrive?
- 6-4 Can you mark down the value of the package or mark it as a gift?
- 6-5 How tall are your models?
- 6-6 Is it possible for me to pay through Paypal and have the item shipped to my Japanese address?
- 6-7 Are you recruiting for any models?
- 6-8 About our sizing
About this site
1-1 For first-time users
Thank you for visiting Innocent World’s official website. Innocent World’s designer, Yumi Fujiwara, has made a unique brand shop providing elegant and cute clothing.
We are taking orders for our merchandise through this website. In addition, we will accept orders by phone, fax or email.
Our original and head shop is in Osaka.
1-2 Computer settings
Recommended computer settings for this site:
OS：Windows 10
Browser：Microsoft Edge and up
Screen size：1024×768/16bit and up
Enable JavaScript, Style sheet, and Cookies
The color and appearance of materials may differ from the actual item depending on your monitor. We aim to be as faithful to the original item as possible, so we ask for your understanding in advance.
1-3 For junior customers
We ask your parents' agreement for orders from junior customers. Thank you.
Ordering
2-1 Before ordering
You can order from our website using the special order form.
If you have any questions regarding our products, send us a message using the “Contact Us” webform.
2-2 Ways to order
Go to the specific page of the item you'd like to buy.
If an item has Reserve corner posted on the page, that means it is now up for reservation.
The expected arrival period of the item as well as dates you can request your package to arrive (domestic shipping only) will be posted on the site so please refer to those when making your order.
Every product page has a table listing the item number, item name, color number code, sizes and price. Once you have found an item you would like to purchase, please copy the above information and paste it into the text box on the special order form, making sure you have the correct color code number.
※Items without the "Sold Out" label may also be out of stock.
If you are ordering multiple items, proceed in the same copy-paste method of filling out the form. You can add rows until the count reaches 20 - If you need to exceed that number of items, please contact us.
Please fill out the fields on the special order form.
After you have entered the items you wish to order, select the quantity for each item from the drop down box on the right side.
Please enter your name and your title (Ms., Mrs., Mr.).
If you have a different email address for correspondence and Paypal, please enter both in the appropriate fields. If both addresses are the same, you may leave the "E-Mail for PayPal" field blank.
Please enter your address and phone number. If you have any specific instructions, questions, or comments, make sure to tell us in the Message field.
【Be sure to read before placing an order】
Please be sure to read this as some areas cannot be shipped.
CLICK HERE
After confirming there are no mistakes click “Submit”.
An automatic reply mail will be sent to your email address. At this point the availability of the merchandise in your order is not confirmed sso please wait for the order confirmation email.
I haven't received a response to my email
Within a week you will receive confirmation and payment details. Follow the instructions for paying with PayPal. (It may take longer due to holidays and the completion of the sale.)
I haven’t received an order confirmation mail.
Once we have gathered the items in our warehouse, we will ship them out.
2-3 Shipping information
| weight | Asia | Oceania, North America, Central America and the Middle East |
Europe | South America and Africa |
|---|---|---|---|---|
| Up to 0.5kg | 1,400yen | 2,000yen | 2,200yen | 2,400yen |
| Up to 1.0kg | 2,100yen | 2,900yen | 3,200yen | 4,100yen |
| Up to 1.5kg | 2,700yen | 3,700yen | 4,100yen | 5,700yen |
| Up to 2.0kg | 3,300yen | 4,500yen | 5,000yen | 7,300yen |
| Up to 2.5kg | 3,800yen | 5,200yen | 5,800yen | 8,800yen |
| 2.5kg and over Follow Rate schedule | ||||
＊ Rate includes service charge.
| Product | Weight | Product | Weight |
|---|---|---|---|
| Package | Paper bag : About 60g Cardboard box : 300-700g |
Socks | 80g |
| Shoes | 710g | ||
| Blouse | 200-300g | Boots | 1330g |
| Dress | 500-700g | Bag | 400-800g |
| Jumper skirt | 400-900g | Headdress | 40g |
| Skirt | 300-500g | Bonnet | 120g |
| Cardigan, bolero |
150-200g | Hat | 150-300g |
| Coat | 1260g | Brass accessory |
60g |
2-4 Cancelling after your order has been proceeded
We do not accept cancellations once your order partially nor tottally after it is complete so please make your orders with due care. Please remember that we may not cancel your reservations soon after you send one even before sending you an invoice.
If you become a problematic customer by canceling or refusing to pay, please know that you cannot be allowed to order from our online shop in the future.
2-5 Our inventory system
Since the online shop shares inventory with many directly managed stores, the inventory quantity of each product is not displayed.
After receiving your order, our staff will check the stock and send you an order confirmation email. Therefore, it may be out of stock even if it is not displayed on the site as sold out. So please wait for your Paypal invoice to make sure the item is available.
The latest information on inventory is available on the top page, but please forgive us if the inventory has already changed.
Please note that items marked as sold out are sold out nationwide and cannot be ordered.
Your package
3-1 Length of time before delivery
After we receive payment, we collect all of the items from our stock and then send out the order. If reserved items are included in the order, we wait until all of the items are available before we ship.
Orders will be shipped within 2 weeks of receiving payment.
We use EMS (Express Mail Service) to ship orders.
We aim to send out orders in the shortest amount of time possible, but due to the way our inventory is set up, there may be cases when it takes us longer than expected to complete your order. We also can not speed up your order or move you to the head of the line. We appreciate your understanding in advance.
3-2 Sending for items not in stock
When we do not have a requested item in the online sales stockroom, we request it to be sent to our office from our retail stores unless we could find it. In such cases it may take a few days to a week to reach our office so we may not be able to send it out immediately. If you need an item by a specific date, you may contact us and we can tell you when we expect to ship it.
Payment
4-1 How to pay
We accept payment by PayPal sent in Japanese Yen. A PayPal account is required to order.
The total amount of money is the "merchandise price" plus "delivery fee". We will charge the payment amount for the ordered item, so please pay within one week.
We recommend you to pay for transport insurance and we will automatically add it to your total. Innocent World is not responsible for any damage happening during shipping.
4-2 Customs
International customers may be charged import tax. All additional charges for customs clearing must be paid by the customer. Please contact your customs office for further information.
The Japanese Postal Service requests that we list the correct value of the items for customs declarations. We are not able to mark down items for tax reasons.
Returns and exchanges
5-1 Items eligible for return or exchange
In cases where you receive the wrong merchandise or damaged items make sure to contact us within one week of receiving your package. We do not accept returns or exchanges if the item does not fit or if you do not like the color. We cannot accept returns or exchanges by mistakes in ordering after shipping out, either. so please take due care when ordering.
5-2 How to return or exchange items
Make sure to contact our office within one week of receiving your package. We will notify you about the procedure to return or exchange the item.
Shipping Address：
E-commerce section, Innocent World,
1-24-9 nipponbashi, Chuo-ku,
Osaka City, Osaka, 542-0073 JAPAN
Phone：06-6556-7335
※please be sure to write your name, address, and phone number.
FAQ(Frequently Asked Questions)
6-1 I haven’t received an automatic response to my order.
When you complete an order, you should receive an automatic response, usually within 5-10 minutes. If not, it may be one of the following issues:
- The mail could be in your spam folder
Depending on the mail filter, emails from Innocent World can end up in your spam folder and never reach your inbox. Make sure to check your spam folder, deleted mail folder or any other related place it could be. - Mail from Innocent World does not have permission to be received
If you are heavily filtering your mails, make sure to grant permission for our domain name, “@innocent-w.jp”. - The automatic mail did not go through due to a system error
(but the order went through) - The order did not go through correctly due to a system error (and the order did not make it through to Innocent Word)
Once we receive your order, we will send a confirmation email within 3 working days. If 3 days pass and you haven’t received anything, there is a possibility that something has gone wrong with your order so please contact us. We apologize for the inconvenience.
6-2 I haven’t received an order confirmation email (domestic shipping)
We send a reply mail to all orders or other correspondence within 3 working days. At sale times or around holidays when we are especially busy, sometimes it can take 2 or more working days to respond. Please be sure to refer to the calendar on our homepage to see when holidays will be (marked in red).
If you haven’t received an order confirmation email within 3 working days, it may be due to one of the following issues:
- The mail could be in your spam folder
Depending on the mail filter, emails from Innocent World can end up in your spam folder and never reach your inbox. Make sure to check your spam folder, deleted mail folder or any other related place it could be. - Mail from Innocent World does not have permission to be received
If you are heavily filtering your mails, make sure to grant permission for our domain name, “@innocent-w.jp”. - You are using Yahoo!Mail
We have been having problems with failed email delivery to customers with Yahoo! Mail accounts. The mail doesn’t go to the spam folder; it just disappears on its own. If at all possible, we ask that you please use a different mail service for your orders and inquiries.
In cases where you do not receive an expected mail from us, please contact us with the mail form accessible at the “Contact Us” section of our website, phone, or fax. If you use the mail form, be sure to use another email address to avoid further email problems.
TEL：06-6556-7335（Weekdays 10am～6pm）
FAX：06-6556-9477
6-3 When will my package arrive?
It really depends on the state of our inventory and whether we have to request items to be sent from our store locations. In general, we ship within between 3 days and 2 weeks of receiving your order.
6-4 Custom fees in my country are very expensive. Can you mark down
the value of the package or mark it as a gift?
Unfortunately, we are not able to comply with these requests for legal and tax reasons, so we ask for your understanding in advance.
6-5 How tall are your models?
Innocent World uses several models so we cannot make generalizations about their height.s For a question about a specific model, we ask you to please contact us by email.
6-6 I live in Japan but I don’t have a bank account or a credit card here.
Is it possible for me to pay through Paypal and have the item shipped
to my Japanese address?
Yes, we can do that. Please make your order using the Order Form for Overseas Customers instead of the shopping cart.
Please refer to the information below about shipping costs:
Standard shipping is JPY650 (including tax)* *Hokkaido JPY1440, Okinawa and outer islands JPY2000 (including tax)
6-7 Are you recruiting for any models?
No, we are not recruiting for any models now.
If you want to be our model, please contact us through your agency.
6-8 About our sizing
The sizes listed on our website correspond to the following list.
Size reference (Japanese sizes): S → 5～7 M → 7～11 L → 11～13
※Depending on the item, the sizes might be slightly smaller or larger.
The measurements listed are of the actual garment so we recommend 4-5cm of room for the best fit, especially for blouses.
TEL
FAX
OPEN
06-6556-7335
06-6556-9477
10:00a.m.-18:00p.m.
SHOPPING GUIDE
ーInternatinal Orderー- SHOPPING GUIDE
ーOrder in Japanー - ORDER POLICY
- CONTACT US
- SITE MAP